Technical Support Center

ICU Medical’s Technical Support Center serves as a single point of contact for technical support, device reprocessing inquiries, and other information on all ICU Medical devices and software. We deliver the answers and results that our customers need — quickly, reliably and simply.

Technical Support Portal

Submit a request for product information or other assistance, or check the status of an existing request through our convenient, always available Technical Support Portal.

Contact Us – United States

  • Technical Support & Service

    800-241-4002
    tsc.support@icumed.com

  • Parts Support

    800-241-4002
    tsc.parts@icumed.com

  • Global Complaints

    productcomplaintspp@icumed.com

  • Billing Support

    800-241-4002
    tsc.billing@icumed.com

Contact Us – Canada

  • Technical Support

    866-488-6088
    canadapumpsupport@icumed.com

  • Customer Service (Sales Support)

    cacustomerservice@icumed.com

  • Medical Communications

    medinfo_CA@icumed.com

  • Global Complaints

    productcomplaintspp@icumed.com

  • Spare parts & Pumps

    pumppartsservices@icumed.com

  • Accounts Receivables

    receivablesca@icumed.com