ICU Medical

Customer Communications and Clinical Bulletins

ICU Medical Acquisition of Smiths Medical (SM)

U.S. Customer Letter

 

May 6, 2024

ATTN: Purchasing and Accounts Payable Manager

RE: Integration of Smiths Medical ASD, Inc. into ICU Medical Sales, Inc. Contracting and Systems –

Effective August 1, 2024

 

Note: Integration applies to US and Canada only.

 

In January 2022, ICU Medical acquired Smiths Medical to further strengthen our leadership in infusion therapy and additional medical technologies. Since the acquisition, we have been focused on various integration activities. Today, ICU Medical is pleased to announce that the integration of Smiths Medical ASD, Inc. order processing into our system is scheduled for August 1, 2024. Following such date and after a brief blackout period, ICU Medical Sales, Inc. shall invoice and process all previously handled orders by Smiths Medical ASD, Inc. We sincerely appreciate your patience throughout this process, as we have been diligently working to ensure a seamless transition with minimal disruption to your experience.

 

As we approach the integration date, we want to inform you that Smiths Medical ASD, Inc.'s ordering system will be temporarily offline during a blackout period which we expect to be approximately 5 days. Rest assured; we will provide you with additional details in the upcoming communications to minimize any inconvenience.

 

Furthermore, please note that we are committed to keeping you informed every step of the way. Accordingly, you should anticipate forthcoming changes, including product ordering and rebranding, product code alignment, updates to bank remittance details, tax account information, as well as any adjustments in procurement and contract details as needed.

 

Thank you for your continued support and understanding as we strive to enhance our services for you. Should you have any questions or concerns, please do not hesitate to reach out to our customer support.

ICU Medical’s Customer Service Team Information

Email:           CustomerService@icumed.com

 

Telephone:  866-829-9025                Fax:      800-569-1541

                        877-946-7747

 

          *ICU Customer Service hours are: 7:00am – 6:00pm CST
ICU Medical’s Technical Support Center Information

Email:         TSC.Support@icumed.com

 

Telephone: 800-241-4002

 

        *ICU Technical Support Center hours are: 8:00am – 6:00pm CST

For Terms and Conditions please visit the following link: ICU Medical’s Terms and Conditions

 

Sincerely,
ICU Medical

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