ICU Medical Portfolio Changes FAQs
As your partner in healthcare, ICU Medical remains focused on providing the best products and solutions to meet your needs. We have done extensive analysis to confirm our product portfolio closely aligns with established best practices and clinical standards. We are committed to delivering an exceptional customer experience, making it easier for you to do business with us. Making strategic decisions about the ICU Medical portfolio may increase predictability of supply and demand, as well as the speed in which ICU Medical can deliver products to you. ICU Medical will continue to invest in new, innovative technologies that best meet your most critical needs. Studies have suggested that product standardization at hospitals can result in significant cost reduction, greater efficiency, and increased patient-centered outcomes.
The strategic portfolio changes made are in process and are expected to continue over the next 2 years. New SKUs and product design changes will continually happen, and we will evaluate our product portfolio to help ensure we are meeting your needs.
Fewer SKUs often means a smaller inventory, less inventory space, and ultimately less time needed for maintenance and management. In addition, predictability of supply reduces the expense of finding alternative sources in the event of a supply disruption.
ICU Medical has invested in resources and teams to provide any support needed to help with a smooth transition. Contact your local representative or for customer support please visit: https://icumed.custhelp.com
You will be provided with advance notice and substitution options as product inventory is depleted. Orders placed against obsolete products that no longer have inventory will be automatically cancelled, and you will be contacted to discuss your product purchase options.
Making strategic decisions about the ICU Medical portfolio may increase predictability of supply and demand, as well as the speed in which ICU Medical can deliver products to you. ICU Medical will work to minimize any service disruptions or delays as a result of this process. Please contact customer service for issues with specific catalog numbers.
Prior to making any strategic portfolio decision, ICU Medical conducted an analysis including customer insights, and a review of industry best practices validated by clinicians. The ICU Medical portfolio meets recommendations by industry standards.
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