Customer Self-Service Portal

Help yourself to the new and improved self-service portal

With a fresh, easy-to-navigate design, the portal gives you 24-hour access to place orders, check order status, chat with customer service, get pricing, and more.

Chat with us

Got questions? Get quick access to ICU Medical customer service anytime, anywhere with our convenient chat feature.

Start a Chat Now

Quick access to what you need most

Place orders and get order history at your fingertips

Browse current and past order statuses and updates.
Easily locate pricing

Find pricing fast for the items you need.
Browse downloadable software options

View and Request Digital Delivery of our Invoices and Sales Order Acknowledgements
Find answers with FAQs and Customer Portal Guide

Get in-depth information for navigating the portal.

Download our user guide

FAQs

Get answers to your questions and make suggestions here.

I have registered but I cannot see my order information!

It can take up to 24 hours for our team to review your registration and connect you to your account.

I am not sure how to use a feature of the portal. Where can I get instructions?

You can access our How to Use the Customer Portal Guide here!

There is a problem with my information or I have encountered an error. What do I do?

Contact our portal administration team to submit feedback at OSVCAdmin@icumed.com

I have an idea for something I would like to see on the portal. Where can I send that?

Contact our portal administration team to submit ideas at OSVCAdmin@icumed.com